Privacy Policy

Effective Date: 25/05/18

At Capital Web Ltd, we are committed to protecting the privacy and personal information of our website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.capitalweb.co.uk. Please read this policy carefully to understand our practices regarding your personal data.

  1. Information We Collect:

1.1 Personal Information: When you visit our website, we may collect certain personally identifiable information, including but not limited to your name, email address, contact number, and any other information you voluntarily provide to us through contact forms or email communication.

1.2 Non-Personal Information: We may also collect non-personal information, such as your IP address, browser type, operating system, and website usage details through the use of cookies and similar technologies. This information is used to analyze trends, administer the website, track user movements, and gather demographic information for internal purposes.

  1. Use of Information:

2.1 Personal Information: We may use the personal information we collect to respond to your inquiries, provide you with requested information or services, improve our website and services, and communicate with you regarding updates, promotions, and other relevant information.

2.2 Non-Personal Information: Non-personal information collected may be used for statistical analysis, website customization, and improving our website’s content and functionality.

  1. Disclosure of Information:

3.1 Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These third-party service providers are obligated to keep your information confidential and are prohibited from using your personal data for any other purpose.

3.2 Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request from a governmental authority.

  1. Data Security:

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

  1. Links to Third-Party Websites:

Our website may contain links to third-party websites that are not operated or controlled by Capital Web Ltd. We are not responsible for the privacy practices or content of these third-party websites. We recommend reviewing the privacy policies of those websites before providing any personal information.

  1. Children’s Privacy:

Our website is not intended for children under the age of 13. We do not knowingly collect or maintain personal information from anyone under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete that information.

  1. Changes to the Privacy Policy:

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. We encourage you to review this page periodically to stay informed about how we are protecting your information.

  1. AI-Handled Phone Calls:

When you call Capital Web on 01892 300 343, your call is handled by an automated voice system. This section explains what we collect, why, and your rights under UK GDPR.

What we collect: Call audio (recorded for the duration of the call) and a written transcript generated from it; caller-ID phone number, call date and time, and call duration; a short summary of the call and any tasks logged as a result.

Why we collect it and our lawful basis: To answer enquiries, log work requests, and respond to client matters. Lawful basis: legitimate interest in providing a responsive client-service line. For existing clients, call handling is also covered in the services contract you signed with us. New callers are informed verbally at the start of the call that "calls are recorded for training and monitoring" — continuing the call constitutes consent.

Automated processing: Your call is handled by an automated voice agent. This is not "solely automated decision-making producing legal or similarly significant effects" under Article 22 — the agent only takes notes, answers routine questions, and routes urgent matters to a human. You may request that any specific call instead be handled by a human by saying so on the call.

Who else processes the data: To deliver this service we use third-party processors for speech-to-text transcription, AI-driven conversation, text-to-speech audio synthesis, call-recording storage, task management, and email notifications. Some of these providers are based outside the UK. Where personal data is transferred outside the UK, the transfer is covered by appropriate safeguards (Standard Contractual Clauses or equivalent). A current list of sub-processors is available on written request.

  1. Contact Us:

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Registered Office: Capital Web Ltd, 172 Woodlands Road, Aylesford, Kent. ME20 6EY
Tel. 01892 300 343
Email: enq@capitalweb.co.uk

By using our website, you signify your acceptance of this Privacy Policy. If you do not agree with this policy, please refrain from using our website.